dbt22 Privacy Policy

1. Introduction

dbt22 ("we", "us", "our") is the operator of dbt22.club, an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting and respecting the privacy of every person who uses our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this document carefully before using the dbt22 platform.

By registering an account on dbt22 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you should not use the dbt22 platform.

Your Privacy Rights at a Glance

2. Information We Collect

dbt22 collects personal data that is necessary to provide you with a safe, compliant, and personalised betting and casino experience. We collect information in the following categories:

3. How We Use Your Information

dbt22 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below:

1. To create, maintain and administer your dbt22 account, including processing your deposits, withdrawals and bonus allocations.
2. To verify your identity and age in compliance with our KYC obligations, and to carry out anti-money-laundering and fraud prevention checks.
3. To process financial transactions, including communicating with bKash, Nagad, Rocket, Upay and other payment providers as required to execute deposits and withdrawals.
4. To provide customer support, respond to queries and resolve disputes through our 24/7 support channel.
5. To send you service-related communications such as account activity alerts, withdrawal confirmations, and security notifications. These messages are part of the service and cannot be opted out of while your account is active.
6. To personalise your experience, including showing you relevant game suggestions, cricket betting markets and promotional offers that may be of interest based on your activity on the platform.

4. Data Retention

We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The table below summarises our standard retention periods by data category:

5. Sharing Your Information

dbt22 does not sell or rent your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

6. Cookies and Tracking Technologies

dbt22 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse platform usage. A cookie is a small text file stored on your device. By using dbt22 you consent to the use of cookies as described in this section.

7. Data Security

dbt22 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, hashed password storage, access controls limiting internal data access to authorised personnel only, and regular security assessments of our platform infrastructure.

Whilst dbt22 takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, dbt22 will notify affected players without undue delay and take all appropriate remedial action.

8. Your Rights Over Your Data

As a player on dbt22, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a clear description of your request:

1. Right of access: You may request a copy of all personal data dbt22 holds about you. We will provide this within a reasonable timeframe.
2. Right to rectification: You may request that we correct any inaccurate or incomplete personal data held on your account. Minor account details such as address or phone number can often be updated directly through account settings.
3. Right to erasure: Subject to our legal and regulatory retention obligations, you may request that we delete your personal data when it is no longer necessary for the purpose for which it was collected.
4. Right to object: You may object to the processing of your personal data for direct marketing purposes. Where we process data on the basis of legitimate interest, you may also object to that processing.
5. Right to data portability: You may request a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format, and have the right to transmit that data to another controller where technically feasible.

dbt22 will respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We reserve the right to verify your identity before processing any data rights request.

9. Payment and KYC Data

dbt22 takes particular care with financial and identity data. Payment transaction data is stored in encrypted form and access is restricted to authorised finance and compliance personnel. KYC documents including NID copies and selfies are stored on secure servers and are not accessible to general platform staff. Access logs are maintained for all KYC data access events.

dbt22 processes payments via bKash, Nagad, Rocket, Upay and card networks. In each case, dbt22 shares only the minimum data required to execute the transaction. dbt22 does not store full card Primary Account Numbers (PANs). Where Visa or Mastercard transactions are processed, the card data flows exclusively through the payment gateway provider and is subject to that provider's own security standards.

10. Children and Minors

The dbt22 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. Our registration process requires users to confirm their date of birth, and we conduct age verification checks as part of our KYC process. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will delete that data immediately and close the associated account.

11. Changes to This Privacy Policy

dbt22 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. Any changes will be posted on this page with a revised effective date. Where the changes are material, we will make reasonable efforts to notify registered players in advance. Your continued use of the dbt22 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or to the way dbt22 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days. Please include your registered mobile number and a clear description of your request to help us assist you as quickly as possible.